Thank you for shopping at Key-BD. We aim to ensure customer satisfaction. This policy explains the conditions for returns, refunds, and exchanges.

Return Eligibility
You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery
  • The request is made within 3 days of receiving the product
  • The item is unused and in original packaging with all accessories
  • Proof of purchase (order number or invoice) is provided

Non-Returnable Items
Returns are not accepted for:

  • Used or customer-damaged products
  • Change of mind after purchase
  • Items without original packaging or missing parts
  • Clearance or special discount items (if mentioned)

Return Process
To request a return:

  1. Contact customer support with your order number
  2. Provide clear photo or video proof of the issue
  3. Wait for return approval and instructions

Items sent back without approval may not be accepted.

Refund Policy
After receiving and inspecting the returned item:

  • Approved refunds are processed within 7–10 business days
  • Refunds are issued via the original payment method or store credit
  • Delivery fees are non-refundable unless the error was ours

Exchange Policy
We replace items only if they are defective, damaged, or incorrect, and subject to stock availability.

Order Cancellation
Orders can be cancelled before shipment. Once shipped, cancellation is not possible.

Contact Us
For returns or refunds, contact:
Email: info@key-bd.com
Website: https://key-bd.com/